Policies
Common Questions
After Massage Care
Policies
Common Questions
After Massage Care
FAQs
POLICIES |
Refund Policy
Gift certificates must be used within the calendar year by the expiry date else they are deemed to be expired. All above policies apply to gift certificates. They cannot be redeemed for cash value |
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SPA ETIQUETTE |
For relaxation please set your cell phone/pager to silent. Gratuities are not included in the treatment price, but are always appreciated for outstanding services. Please arrive approximately 10 minutes prior to your appointment. Spa treatments will end at the schedule time regardless of your arrival time and full charges will apply. Change clothes for Thai massage are provided complimentary, if necessary.
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COMMON QUESTIONS |
How old do I need to be? You must be 18 years old or older.
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Is Touch Temple Massage Spa licensed? Yes, we are a licensed business providing professional massage.
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Are your massage professionals certified? Yes, we only use trained certified massage professionals. Certficates are avaliable for inspection. Please note that we are NOT registered massage therapists so do not issue MSP receipts.
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What hours are you open? Our regular hours by appointment only from 10am to 10pm daily. We do not accept walk-ins as all clients must pre-book as to not dosturb the oasis experience of others.
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What if I have health problems? We provide a free consultatation and will recommend the massage best for you. Some health problems will prevent us from performing a massage or we will modify it to suit your condition. In some cases we will require a doctor's approval.
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Who cannot or should not get massage? People with infectious skin disease, rash, or open wounds Immediately after surgery Massage should not be done directly over bruises, inflamed skin, unhealed wounds, tumors, abdominal hernia, or areas of recent fractures. Need Doctor's Note: If you have cancer, heart, or blood conditions we request approval from your doctor. Immediately after chemotherapy or radiation, unless recommended by your doctor People prone to blood clots. There is a risk of blood clots being dislodged. If you have heart disease, check with your doctor before having a massage.
** We do not recommend spa massages for pregnant women. If you are pregnant, we are not able to give you a massage or will restrict the massage type and require you to consult with your doctor prior.**** |
Will massage hurt? Most people find massage to be pleasant but sometimes bodies can be sensitive to massage. Your masseuse is a trained professional so please let them know if you are experiencing any discomfort so they can adjust or stop the massage.
If you are getting deep tissue acupressure massage it is common for people to be a little tenderand sensitive for a few days afterwards but it will go away in a few days. |
Do I need to be naked? No, we do not require, nor allow you to be naked. The only massage in which you may be partial unclothed is Thai Oil, Aromatherapy Oil, Chakra Chime, Weightloss Detox and Infrared Deep Tissue/Acupressure Bio-mat Massage. You must keep your underwear on, and you will be covered with a large towel or sheet on the parts not being massaged. You’ll be covered by a sheet and blanket at all times, with only the area being worked on exposed.
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Can I get a massage if I don't like to be touched or seen in my underwear? We are trained professionals so there is no need to be worried about us seeing you in your undies, as a matter of fact you we will not even see your undies as you will be covered as you will be covered with a covering. Also there are other massages that you can have while being fully clothed. We also have a amethyst bio-mat for meditation sessions.
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Do you have showers? Although we provide a private change bathroom where you are welcome to freshen up after a massage, we do not have showers, so be sure to leave yourself enough time after your appointment to shower elsewhere if you are going out afterwards.
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What do I need to wear? Wear what you like, but you will need to wear underwear. For Thai massage, please wear loose comfortable clothing.
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What do I need to do after massage? Please see our "after care" section below. Be sure to drink plenty of water and please stretch in between massage sessions as massag benefits are cummalative.
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Can I choose female or male masseuse? We have only female practitioners at this time who are certified professionals. For some massage deals and for some massages only a female or male can give the massage depending on their certification and expertise, so for those ones we hold the right for the choice to be our discretion but all masseuses are professionally certified. We have done the best we can to indicate per massage type if there are restrictions based upon certificaion. |
I have never been to the spa, what is expected? We ask you set your cell phone/pager to silent. Gratuities are not included in the treatment price, but are always appreciated for outstanding services. Please arrive approximately 10 minutes prior to your appointment. Spa treatments will end at the schedule time regardless of your arrive time and full charges will apply. Change clothes for Thai massage are provided complimentary, if necessary.
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Are tips or gratuities included in the price? Gratuities are not included in the price of services and are always appreciated as a "thank you" for good service. We try to keep our prices reasonable so most people can afford our services and leave it to your discretion to offer us tips if you enjoyed our services.
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What if I have a reaction to the ingredients in the massage products? All our products are 100% pure natural. If by chance you do have an allergic reaction or other type of reaction, please see your doctor. We will be happy to supply a list of ingredients to your doctor to help remedy the situation.
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What should I do before my massage to get the best benefits? After your massage, for 1-3 days after please drink LOTS of water. |
What forms of payments do you accept?
We accept cash or cheque or for those who wish to pay by credit card we accept PayPal payments. |
What do I do when I arrive?
For first time appointments please arrive approximately 5 to 10 minutes prior to your appointment time to ensure we can serve you in a timely manner. Upon arrival for you will be provided with a Client Intake Form. We ask you to take a moment to carefully complete the form, and we will inquire as to identifying any areas of pain, discomfort or concern that you would like addressed during your treatment. Please carefully read through any hand-outs you are given as additional written instructions, specific to your treatment may be provided to you for review. Please update the masseuse with any changes or other pertinent information for ongoing sessions. We request that you turn off your mobile devices so as not to disrupt the environment of relaxation being created. |
MASSAGE EFFECTS & AFTER CARE |
Possible "After Effects" and
"After Treatment" The majority of people feel both relaxed and rejuvenated after massage. However,some people may experience after affects of massage. These "after effects" are
perfectly normal and should only last 12-18 hours.
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After
Care
Live Well!
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